Frequently Asked Questions (FAQ)

Welcome to the Wow Glow FAQ page! Below, you'll find answers to the most common questions about our products, shipping, and policies.

1. About Wow Glow

What is Wow Glow?

Wow Glow is a premium skincare brand offering dermatologist-tested, high-quality, and effective skincare solutions. We focus on sun protection, hydration, and skin brightening, making luxury skincare accessible to everyone.

Are Wow Glow products safe for sensitive skin?

Yes! Our products are dermatologist-tested, non-comedogenic, and free from harsh irritants, making them safe for all skin types, including sensitive skin.

Are your products cruelty-free?

Yes! Wow Glow is 100% cruelty-free. We do not test on animals, and our products are ethically formulated.

Where is Wow Glow based?

We are proudly Philippine-made, but we ship internationally through our online stores.

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2. Product Usage & Ingredients

How do I use the Invisible Sunscreen SPF50?

Apply a generous amount to your face and neck 15 minutes before sun exposure. Reapply every 2 hours for maximum protection, especially if swimming or sweating.

Will the Tinted Sunscreen SPF50 match my skin tone?

Our tinted sunscreen is designed with a universal skin-blurring tint, adapting to most skin tones for a natural, even finish.

Can I use the Kojic Papaya Soap daily?

Yes, but if you have sensitive skin, start using it every other day and gradually increase usage. Always apply moisturizer and sunscreen afterward to maintain hydration.

Are your lotions lightweight and non-sticky?

Yes! Our Instant Glass Skin Lotion and Honey Oatmeal Body Lotion absorb quickly, leaving a soft, radiant glow without feeling greasy.

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3. Orders & Shipping

Where can I buy Wow Glow products?

You can shop directly through our official stores:
🛒 Shopee – [Shop Now]
🛍 TikTok Shop – [Shop Now]

How long does shipping take?

• Metro Manila: 2-5 business days
• Provincial Areas: 5-7 business days
• International Shipping: 7-14 business days

Do you offer same-day delivery?

Currently, we do not offer same-day delivery, but we are working on express shipping options.

How can I track my order?

Once your order is shipped, you will receive an email or SMS with your tracking number.

What should I do if my order is delayed?

If your order has not arrived within the estimated time, please contact our customer support with your order number for assistance.

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4. Payments & Returns

What payment methods do you accept?

We accept:
✅ Credit/Debit Cards (Visa, Mastercard)
✅ GCash & Maya
✅ Cash on Delivery (COD) for select locations

Can I cancel or change my order?

Orders can only be canceled or changed within 24 hours after purchase. After that, they are processed and shipped.

What is your return policy?

Due to the nature of skincare products, we only accept returns for damaged, defective, or incorrect items. Please report issues within 48 hours of receiving your order.

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5. General Questions

Do you offer discounts or promotions?

Yes! We regularly run promotions on Shopee, TikTok, and our social media pages. Follow us for exclusive deals.

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Still have questions?

If your question isn’t answered here, feel free to contact our team, and we’ll be happy to assist you!